FAQS

To install a shortcut icon on your desktop:
First open a browser and navigate to the Direct-Hit website,

For Microsoft Internet Explorer (shown on right),

• Select the menu item Favorites and highlight ‘Direct-Hit’ (do not click yet).
• Once the selected link is highlighted RIGHT-click and an additional pull down will be displayed.
• Next highlight the Send To option as shown in the picture and select (LEFT-click) Desktop (create shortcut).

An alternate method for FireFox, Netscape or internet Explorer,

• First minimized all running applications so you can see the desktop,
• Open your web browser so that it is not full screen. If it is filling your full screen, “Restore Down” the window by touching the middle icon in the upper right corner
• LEFT-click the icon next to the address text starting “http://www...” and drag it to your desktop.

For Microsoft Internet Explorer (shown on right),

• Select the menu item Tools and select Internet Options. A new dialogue window will pop up.
• Select the Privacy tab in the upper left hand corner and Change or confirm the slider bar is set to Medium, then click OK.
• Your browser should now have the amount of security needed to use the site.

For FireFox or Netscape,

• Select the menu item Tools and select Options.... A new dialogue window will pop up and display your settings.
• Select the Privacy tab and then select the Cookies sub tab.
• Check the checkbox that is titled: Allow sites to set Cookies, then click OK.
• This will allow your browser to use cookies necessary to use the site.

For Microsoft Internet Explorer (shown on right),

• Select the menu item Tools and then select Pop-up Blocker, then Pop-up Blocker Settings…. A new dialogue window will pop up and display your settings.
• Type www.identifix.com in the text box below the heading: “Address of Web site to allow:”, and click the Add button to the right.
• Finally, click OK. This will put www.identifix.com in your Allowed sites: box as shown in the picture.

For FireFox or Netscape,

• Select the menu item Tools and select Options.... A new dialogue window will pop up and display your settings.
• Select the Content tab and then click the Allowed Sites button.
• Type www.identifix.com in the text box below the heading: “Address of Web site:”, and click the Allow button.
• Finally, click Close. This will put www.identifix.com in your Allowed sites list.

• Log into Direct-Hit using your current password
• Select a vehicle from the vehicle selection screen
• Click the My Shop link from the upper menu (see screen shot)
• Click the Change Password link from the sub-menu
• Enter you current password and your new password
• Press the Confirm Password button.
• You will then see a message from Direct-Hit that your password was successfully changed if you entered a password that met the criteria shown on the screen
• Next time you log into Direct-Hit, you must use your new password.

• Check to make sure you are using Adobe Reader version 7.0.8 or higher by clicking the System Requirements link located at the bottom of most site pages. The system requirements page will evaluate your system and notify you of any requirements that your system has not met for accessing Direct-Hit.
• If you do not have Adobe Reader loaded on the terminal you are using, please navigate to www.ADOBE.com and download the current version by clicking on the icon labeled download Adobe Reader.
• Second potential issue is that you have your pop-up blocker on, and have not added www.identifix.com as a site. To add Direct-Hit as an allowed site, please click on How to add Direct-Hit to my Internet Explorer Pop-Up blocker settings (shown above).

Other situations that may require you to login again include

• Your date & time is incorrect.
  See explanation entitled: “Do I need to set the correct Date and Time?”
• Your session was inactive for over 6 hours. Each day the site does an Automatic Clean Up to terminate sessions that are not actively used.
• Another user forced a log out in order to work on a vehicle that you had open.
  Sometimes people leave work without logging out. If they have a Repair Order open, you will see the text “In use by John Smith” next to the vehicle. If you select that vehicle you will automatically logout John Smith.
• Another user logged in with the same username/password. For security reasons, you may only be logged into the site once. If someone tries to login using your username and password while you are already logged in, they will automatically log you out.
• Another user invalidated your machine license. For security reasons, your shop has a limited number of distinct computers that can be used to access the site. If you want to use more computers than you have licenses, you can move licenses from computer to computer. If a license is taken away from someone currently logged in, they will automatically be logged out.
• You “Deep Linked” into the site without logging in. For security reasons, we do not allow people to use our site without first logging in. If you deep link into the site, the site considers this a session terminated situation.

How to check your computer Date and Time.

• In the lower right hand corner of the desktop you will see the current time on the computer being displayed.
• Double-Click the time and a dialogue window will be displayed (upper left hand picture on the desktop).
• Verify that the day, month, year, and time are correct. You may also want to make sure that the correct time zone is used as well.
• To adjust the correct time zone, select the Time Zone tab in the upper left hand corner of the displayed box.
• Select the appropriate time zone provided within the highlighted pull down menu (picture far right on desktop), then click OK.
• Once these adjustments have been correctly made click the Apply button (lower right hand corner of box) followed by the OK button.
• Re-launch Internet Explorer or your preferred browser, and Login to Direct-Hit.

I can’t find a wiring diagram, how can I find it?

I have a recommendation, who should I speak to?

I want to change my username, how can I do this?

I want to add usernames, who should I speak to?

I want to talk with a real person, how can I do this?

You may either use any of the Toll-Free numbers to contact someone or use the Contact Form (lower right) by clicking the link having the text: “using our Contact Form”. From this screen you may fill out your request and submit it. After submitting your request an email will be generated to the corresponding department team. One of the team members will contact you as requested and assist you with your request.